The customer has the right to return the goods within 14 days from receiving the goods (excluding special order items).
The right of withdrawal does not extend to buyers who are legal entities.
The right to return goods purchased from the e-shop is equivalent to the right to view the products in a regular store, i.e. the goods to be returned must be unused and in the original packaging, the value of the goods must not have decreased, and the withdrawal must be sent to Autotäht OÜ in writing at the e-mail address email@example.com at the business address of Autotäht OÜ, within the deadline (i.e. 14 days).
Autotäht OÜ has the right to submit a damage claim to the Customer if the product has been damaged during return. The advance payment for the canceled order (except the return transport cost) will be returned to the Customer's bank account within 5 working days after the returned goods arrive at the Autotäht OÜ warehouse. The entire cost of returning the goods is borne by the Customer, except if the product has damage that could not be detected by external inspection and which did not occur when the package was opened, or if the product does not correspond to the product in the Customer's order (wrong product).
In the event that the Customer loses interest in purchasing the product due to a longer deadline for product delivery, the Customer has the right to cancel his order by sending to firstname.lastname@example.org relevant statement. The customer does not have the right to withdraw from special products specially ordered for him. The advance payment paid by the client will be returned within 14 days after the client submits a corresponding application.
A special order is considered a product ordered from the manufacturer especially for the Customer, which is ordered based on the customer's special request and which is not present in Autotäht OÜ's standard assortment.
Also, a bulk order placed after approval by the Customer is considered a special order.
Autotäht OÜ reserves the right to cancel the Customer's order if:
- the ordered product is out of the supplier's stock and the Customer does not agree with the replacement product offered by Autotäht OÜ;
- if Autotäht OÜ's current account has not received an advance payment to fulfill the order.